DRAFT PREVIEW of the new REHAB AT WORK website, for the team only. Forms don’t send anything, and the payment button is turned off.
Workers’ Comp Rehab · 10 Clinics in MD & VA · Serving the DC Metro Español (888) 827-6361
REHAB AT WORKPHYSICAL THERAPY & INDUSTRIAL REHAB
Medical records

Request medical records online.

Attorneys, insurers, employers and patients: submit the request below, email medicalrecords@rehabatwork.com, or fax any clinic. We confirm we hold the records, send an itemized invoice, and release the records as soon as it’s paid — by card online or by check.

Start a request Pay an invoice
Three ways to ask

Pick whichever is easiest. They all land on the same desk.

Online Fastest

The form below asks for everything we need in one pass — who you are, whose records, which documents, how to deliver — and takes the signed authorization as an upload. Nothing waits on a callback.

Email

Send the request and the signed authorization or subpoena to medicalrecords@rehabatwork.com. One address for all 10 clinics. Include the patient’s full name and date of birth and the clinic where they were treated, if you know it.

Fax or mail

Fax to (301) 838-2041 or to any clinic (directory below). Mail to Corporate Office, 7668 C Standish Pl., Rockville, MD 20855. You can print the form on this page and use it as the cover sheet.

Before you start

What we need to act on a request

If you are the patient

  • Your request — the form below, or an email from you
  • A photo ID — upload it or show it at the clinic
  • No fee. A copy of your own chart is always free

If you are an attorney, insurer, employer or anyone else

  • A HIPAA authorization signed by the patient naming REHAB AT WORK and the records to release, or a subpoena or court order
  • The patient’s full name and date of birth, and the clinic if known
  • Claim number on a workers’ compensation case — it speeds the search
  • Where to deliver and where to send the invoice, if different

Subpoenas and deadlines. Put the return date or hearing date in the “Deadline” field and attach the subpoena. We schedule the release around it.

What it costs

Fees follow the law of the state where the clinic is.

Maryland and Virginia each set what a provider may charge for copies of medical records. The clinic that holds the chart decides which schedule applies, not the requester’s address. Patients never pay for their own records.

Maryland clinicsVirginia clinics
Preparation / search fee$22.88$25.00
Per page, paper by mail$0.76$0.60
Per page, electronic$0.57 — page charges capped at $80.00$0.60 — total capped at $160.00
Postage on mailed copiesActual costActual cost
The patient’s own recordsFreeFree
Estimate your fee
Not sure? Leave it blank. We count the pages and the invoice shows the total.

Electronic, secure delivery

    Paper, by mail

        An estimate, not an invoice. We search first; if we hold no records there is no fee. The invoice we send after counting the pages is the amount due. Rates current as of 2026-09-24.

        Free by law

        • The patient's own chartWe never charge a patient for a copy of their own records, in either state, however it is delivered.
        • Social Security disability (Maryland)No fee when the records support an SSDI or SSI claim or appeal and the request comes from the patient, their representative, a nonprofit legal services program, or the patient's own attorney.
        • Benefits claims (Virginia)One free electronic copy per calendar year when the records support a Social Security, veterans or needs-based benefit claim. A second copy in the same year is billed at the standard rate.
        • The Maryland Workers' Compensation CommissionNo charge when the Commission itself requests records.
        • Nothing on fileWe search first. If we hold no records for the person and dates named, there is no fee of any kind.
        How long it takes

        Two dates matter: when we invoice, and when you pay.

        2

        business days from a complete request to your itemized invoice. “Complete” means a valid authorization and enough to identify the patient — the form asks for exactly that.

        Same day

        Records are released the business day your payment posts. Pay by card and that is the day you pay; a mailed check adds the mail time both ways.

        0

        callbacks when the request arrives complete. Most delay in a records request is a missing signature, a wrong date of birth, or a fee that has to be quoted by phone. The form removes all three.

        Paying an invoice

        Two ways to pay. Card is faster.

        Pay by card online

        Have your invoice number and the amount ready. The payment page is hosted by our card processor — your card details never pass through this website.

        Pay a records invoice (turned off in the preview)

        Pay by check

        Payable to Rehab at Work, Corp., mailed to Corporate Office, 7668 C Standish Pl., Rockville, MD 20855. Write the invoice number on the check. Records are released the business day the check arrives and posts.

        We never ask for card numbers by email, and the request form on this page does not collect payment details. If a message asking for a card number claims to come from us, call (888) 827-6361.

        REHAB AT WORK — Medical Records Request

        Fax to (301) 838-2041 or email medicalrecords@rehabatwork.com · Corporate Office, 7668 C Standish Pl., Rockville, MD 20855 · (888) 827-6361

        Request records

        The request form

        Everything the records desk needs, once. Attach the signed authorization or subpoena at the end. You can also print this page and use the form on paper.

        Who is asking
        Whose records
        What you need
        Authorization

        Attach the signed HIPAA authorization, the subpoena or court order, or (patients) a photo ID. PDF, JPG, PNG or TIF.

        Drop files here or click to browse

        Signed authorization · subpoena or court order · photo ID

          or email medicalrecords@rehabatwork.com
          Questions

          Records requests, answered.

          Do you need the patient’s signature?
          If you are the patient, no — your request and a photo ID are enough. Anyone else needs a HIPAA-compliant authorization signed by the patient (or their legal representative), or a subpoena or court order. Don’t have an authorization form? Email medicalrecords@rehabatwork.com and we’ll send ours.
          How much does it cost?
          Patients pay nothing for their own records. Third parties pay the copying fee Maryland or Virginia law allows for the clinic that holds the chart — the estimator above shows the arithmetic. The itemized invoice we send after counting the pages is the final figure.
          How long does it take?
          Once we have a complete request — a valid authorization and enough to identify the patient — we confirm we hold the records and send the invoice within two business days. Records go out the same business day your payment posts. Paying by card online is the fastest path; a mailed check adds the mail time both ways.
          How are the records delivered?
          Secure electronic delivery is the default and the fastest. Fax and paper by mail are available; paper adds the per-page paper rate and actual postage. We do not send medical records as ordinary email attachments.
          Can I get the FCE report or the discharge summary?
          Yes. Evaluation reports, progress and daily notes, discharge summaries and functional capacity evaluations are all part of the medical record and are released to the patient or to anyone holding the patient’s authorization. Choose the documents you need on the form.
          What if you don’t have records for this person?
          We search before we quote. If we hold nothing for the person and dates named, we tell you so and there is no fee of any kind.
          Are Social Security disability requests free?
          In Maryland, yes — when the records support an SSDI or SSI claim or appeal and the request comes from the patient, their representative, a nonprofit legal services program or the patient’s own attorney. In Virginia the first electronic copy in a calendar year for a benefits claim is free; a later copy the same year is billed at the standard rate. Say the purpose on the form and attach the appointment-of-representative or hearing notice.
          I have a subpoena with a return date.
          Put the date in the “Deadline” field and attach the subpoena. Maryland records under subpoena are released by the return date whether or not the fee has been paid; the invoice still applies.
          How do I pay?
          By card online through the link on your invoice, or by check payable to Rehab at Work, Corp. mailed to our Corporate Office with the invoice number on the check. We never ask for card numbers by email, and this form does not collect one.
          Can I get an itemized billing statement?
          Yes — tick “Billing statement” on the form. On a workers’ compensation claim the adjuster usually already has these through the claim, so check there first.
          Clinic directory

          Fax any clinic directly.

          Every clinic’s fax reaches the records desk. Not sure which clinic treated the patient? Use (301) 838-2041 or medicalrecords@rehabatwork.com.

          ClinicPhoneFax
          Alexandria, VA(703) 933-1700(703) 933-8600
          Baltimore, MD(410) 866-3855(410) 866-3877
          Columbia, MD(443) 546-3884(443) 546-3669
          Frederick, MD(301) 620-9111(301) 620-0070
          Glen Burnie, MD(410) 990-1060(410) 990-1061
          Herndon, VA(703) 705-4665(703) 740-4952
          Lanham, MD(301) 306-4500(301) 306-4503
          Manassas, VA(703) 392-7508(703) 392-6710
          Rockville, MD(301) 251-3757(301) 251-3731
          Waldorf, MD(301) 893-2366(301) 893-0609

          Need the records for a referral instead?

          If you are sending us a patient, don’t request records — refer. Prior records can follow the referral.

          Refer a patient Services for attorneys